How do I return an item?

Return Policy

We take pride in the quality of our products. However, in the unlikely event that your item has defects or damage when you first receive it, we will issue a replacement item at our expense or a refund if applicable. Only unopened items in new and unused condition and in the original, manufacturer package, with the original packing slip will be accepted for exchange or refund. The original receipt or gift receipt is required for all returns and exchanges. Final sales items or items with special discounts of fifty percent or more will not be accepted for a return. If your product was damaged during shipping, you must save all packaging materials and paperwork. We reserve the right to correct any orders that are damaged during shipping or that are defective. All items not claimed within 48 hours of delivery will not be exchanged or refunded.

Please contact us for a return authorization at 336 705 2429, then send the item(s) you want to return by a shipping method that is insured and traceable to the address given to you. The return authorization, original receipt, and original packing slip issued by our company must be included with the package. The request for a return authorization must be made within 2 days of the delivered package. The package must be returned within 7 days after after the delivery of your product. Please pack returns, when possible, in their original Batistini outer carton or other sturdy outer carton to ensure returned product arrives in good condition.

International: Returns are not accepted for items shipped outside the United States.

Customer is responsible for all shipping costs if seller is not at fault.